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Please check the sections below for answers to common issues.

If you have a problem that you cannot resolve, please send an email to: support@mormonboyz.com

Please include as much information as possible, including user name or transaction number, a complete description of the problem with as much detail as possible (include any steps needed to reproduce the problem), and a description of your system, including hardware, operating system, which browser and media player you are using, and what type of Internet connection you have.

 

Memberships

  • How do I cancel my membership?
  • To cancel your membership, click here if you are a CCBill customer or click here if you are a EPOCH customer.
  • I forgot my username or password.
  • To retrieve your username or password, click here if you are a CCBill customer, or if CCBill says they do not have your username and password, please contact us directly or click here if you are a EPOCH customer.
  • How do I change my credit card information?
  • To change your credit card information, click here if you are a CCBill customer, click here if you are a EPOCH customer or click here if you are an Zombaio customer.
 

Movie Formats

MP4

Just like MP3 music files, MP4 video files are compatible with all devices and operating systems. MP4 files can be played with any media player. For desktop computers, consider using the VLC player, which is available for both Windows and Mac.

Windows Media

In order to play Windows Media files on a Windows system, use the Windows Media Player. Mac users can use either Flip4Mac or even better, use the VLC player.

Apple Devices

All Apple Devices are capable of playing videos in the MP4 file format. Our MP4 and MOV file types are
optimized for Apple’s mobile devices, the iPhone, iPod, and iPad.

IPhone

When you play a movie on your iPhone, the movie will open in your iPhone’s built-in media player and begin to play after a short buffering period. If the movie does not start automatically, you can press the Play button in the media player to begin.The MEDIUM and LARGE formats work best on 3G, 4G, WiFi, or equivalent high-speed networks. You can play the SMALL format on an EDGE network, but you may experience frequent buffering delays which cause the movie to start and stop. In that case, you may want to download the movie first, and then follow the instructions below to sync the movie with your iPhone.

IPod

To play movies on the iPod, download either the SMALL, MEDIUM or LARGE file to your computer. Once it is downloaded, you can import the file into iTunes and then sync the file with your iPod or iPhone device. Instructions for synchronizing videos with your iPod via iTunes can be found in this Apple support doc.

IPad

If you are using an iPad, you can view the movies using either MOV or MP4 formats.

 

Common Topics

Downloading Movies

  • You can download the movies on this site in one of two ways:
  • You can click directly on the movie link. Your browser may launch your media player automatically and begin to play the file, or it may download the file to a temporary location, or it may prompt you to save the file or specify how you want to open it. Each browser behaves differently.
  • Or, you may want to explicitly download the movie to a specific location on your hard drive. Each browser has a similar way of doing this. For example:
  • In Internet Explorer for Windows, you right-click the link and then select “Save Target As..” from the popup menu that appears.
  • In Firefox for Windows, you right-click the link and then select “Save Link As…” from the popup menu.
  • In Safari for Macintosh, you Control-click the link and then select “Download Linked File As…”. You will then be prompted for a location in which to save the file.
  • Downloading is progressive, which means that you can only view that portion of the file that has been downloaded. Once the file is fully downloaded, however, you can move through the movie arbitrarily by moving the progress bar slider on your media player.
  • If the movie starts and stops playing while you are downloading it, that means that your media player is playing the file faster than your computer can download it. Either wait until the file is fully downloaded, or select a smaller format.

Supported Browsers

This website has been tested on all of the major web browsers for Windows and Mac. For best results, we recommend Chrome or Firefox which are both free and available for Windows and Mac.

We do not support Internet Explorer version 6 and earlier, and we do not recommend version 7. If you are using Internet Explorer, you should use version 10 for Windows 8, version 9 for Windows 7 or Vista, or version 8 for Windows XP.